Dynamics CRM Customer Service
Microsoft Dynamics CRM delivers a single view of each customer, coupled with integrated, easy-to-use collaboration tools, and can help your staff deliver more responsive service, improve knowledge sharing, and provide proactive customer support.
Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions.
By providing a 360-degree view of the customer, your staff can resolve issues quickly and reduce handling times with advanced customer service solutions. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.
An integrated solutions help businesses retain customers, enable a higher level of customer service, give customers a single point of contact regardless of the communication channel, and help reduce costs through efficient scheduling and dispatching.
These solutions help further contain service costs by improving contact center productivity, reducing issue resolution time, and enabling service delivery through web and mobile services.
When customer-facing teams are able to identify, collaborate on and resolve critical customer issues, your organization is in a better position to increase customer satisfaction, loyalty and retention.